At Sugarstem, we strive to provide you with the highest quality products and an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.

Return Eligibility:

• Returns are accepted within [1] days of delivery.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
• Returns will only be accepted for products that are delivered exactly as shown on our website.

Return Process:

1. Contact our customer service team at [9001576737] to initiate the return process. Please provide your order number and reason for the return.
2. Our customer service team will provide you with a return authorization number  and instructions on how to return the product.
3. Pack the item securely in its original packaging, including any accessories or documentation.
4. Ship the item back to us using a trackable shipping service. You will be responsible for the return shipping costs.
5. Once we receive the returned item and verify its eligibility, we will process your refund within 2 business days.

Refund Policy:

• Refunds will be issued to the original payment method used for the purchase.
• Shipping costs are non-refundable, unless the return is due to an error on our part.
• Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card provider.

Exclusions:

• Products that do not meet the eligibility criteria outlined above will not be accepted for return.
• We reserve the right to refuse returns that are not in compliance with our return policy.

Please carefully review the product description and images on our website before making your purchase. If you have any questions or concerns about a product, feel free to contact us for assistance.

Thank you for choosing Sugarstem. We appreciate your business and strive to exceed your expectations with every order.

Need help?

Contact us at Sugarstem841@gmail.com for questions related to refunds and returns.